About REAL

OUR MISSION

Believing in the dignity of all people, the mission of REAL Services is to assist in establishing a community in which those we serve can maintain their independence to the maximum degree possible and find meaning and satisfaction throughout their lives.

To fulfill our mission, the programs we offer enhance quality of life.  In addition to our Senior Nutrition Centers, REAL Services is an umbrella organization for more than 20 programs that assist elderly, disabled and low-income individuals in 12 Northern Indiana County.  Our programs address the needs of education, nutrition, self-sufficiency, and protection for 30,000 people in northern Indiana each year.

MORE ABOUT REAL SERVICES

REAL Services is an umbrella organization for more than 20 programs that assist elderly, disabled and low-income individuals in 12 Northern Indiana County.  Our programs address the needs of education, nutrition, self-sufficiency, and protection for 30,000 people in northern Indiana each year.

REAL Services has three “divisions”: Area Agency on Aging, Community Action Agency, and Alzheimer’s Services. These three divisions serve vulnerable older adults and low-income persons of all ages. The emphasis of the Area Agency on Aging is to assist older people to maintain independence as much as possible. The emphasis of the Community Action Agency is to assist low-income families to achieve self-sufficiency.  Alzheimer’s Services of Northern Indiana provides support to those suffering from dementia and their families and caregivers.

REAL Services exists as a unique organization with a network of unduplicated services.  These cost-effective programs are designed to enhance or enable self-sufficiency while making a lasting difference in people’s lives and the health of the community.

The ultimate objective of REAL Services is to assist in establishing a community in which those we serve can maintain their independence to the maximum degree possible and find meaning and satisfaction throughout their lives.

The operation of REAL Services is based upon a number of principles and beliefs. Policies have been developed from these and when properly implemented they will ensure the success and further growth of this Agency.

1. We believe in the inherent dignity of human beings and will always have that in mind in any action we take.
2.

We believe that all people are important; that every individual has equal rights and must have equal opportunities. We will take strong measures to ensure that this belief is reflected in our activities and that every individual with whom we deal is treated courteously, and with compassion and understanding.

3.

All affairs of this Agency will be conducted under high ethical standards and with personal integrity.

4. In discharging the responsibility for funds under our stewardship we will:
  • ensure that fiscal matters are conducted with accuracy, in accordance with principles of good financial management and with complete integrity, and
  • make certain that the maximum amount of quality services are provided for each dollar expended with a minimum use of funds for other expenses.
5.

From the opportunities available to us, we will use our best judgment in selecting those which:

  • are most needed by those we serve;
  • provide the best return in services for expenditures;
  • and are within our managerial capacity.
6.

Programs to meet needs will be of high quality, developed in a timely fashion, and well maintained.

7. We will face our problems squarely, be diligent in seeking the most beneficial solution, and courageous in taking proper action regardless of difficulties encountered.
8.

We believe that any static organization becomes stagnant and ineffective. We also believe we face almost endless opportunities to expand our service to those we serve. We will constantly be alert to opportunities, which under this philosophy and within this policy may be available to us.

9.

We believe that good management must quickly and effectively confront and resolve situations which arise that conflict with our mission. We pledge that this will be done.

Awards and Recognition

Though the agency works quietly to fulfill its mission, its good work has not gone unrecognized.

In 1995 The Indiana Association of Homes for the Aged selected REAL Services to receive their Community Services Award.  REAL Services was recognized with the 1996 Community Service Award from the Governor’s Voluntary Action Program. Also in 1996 the Hudson Institute presented REAL Services with the Blue Horizon Award for an Exemplary Program in the Category of Wellness. In May 1997 REAL Services was presented the 1997 Partners in Elder Care Award from AARP.

In October of 2000, REAL Services was awarded “Best Practices” recognition by the Governor’s Task Force on Alzheimer’s disease for the development and expansion of respite services. The agency received the National Mature Media Award in 2003 for REAL Connections Magazine. The Community Foundation of St. Joseph County selected REAL Services as the 2003 winner of the Leighton Award for Nonprofit Excellence for 36 years of outstanding service, innovation and advocacy on behalf of older adults.  In 2007, and again in 2009, the Real Estate Management Association named REAL Services the Community Service Agency of the Year.  In 2009 by the National Association of Area Agencies on Aging recognized REAL Services with the Aging Innovations Award.

In 2013, the Area Agency on Aging received 2 awards from the National Association of Area Agencies on Aging for Innovation:  Aging Achievement Award for Care Transitions (REAL Care) and Aging Achievement Award for Home and Community Based Care (Need Based Care Service Delivery Model).  ).  In 2014, Award from Health Care Excel in recognition of contributions to the long-term care community in St. Joseph County.  In 2016, REAL Services received the Distinguished Community Services Award from the South Bend Alumni Association.  Also in 2016, NeuroPsychiatric Hospitals presented REAL Services with the Community Leadership Award in recognition that Real Services demonstrates excellence in service and the highest standards of ethical conduct, integrity and civic and social responsibility.

CONFIDENTIALITY
REAL Services, Inc., and its designated representatives, shall protect the confidentiality of information about all clients it serves and shall comply with all applicable legal requirements.

Client files, information, and description of services rendered shall be maintained and/or discussed in a private secure manner, where confidential information cannot be accidentally disclosed.

REAL Services shall protect the confidentiality of information about all employees within all applicable legal requirements. All efforts will be made to prevent inadvertent release of information that would constitute an unwarranted invasion of personal privacy.

Personnel records will be maintained in accordance with all federal, state, and local laws and agency standardized recording practices and procedures.

REAL Services is a charitable 501(c)(3) organization. Your donation is tax deductible to the fullest extent allowed by law.