Real Services has the responsibility of planning, developing, implementing and administering a network of services that are of high standards, are known, available and used by older adults and low income households in north central Indiana (Elkhart, Kosciusko, LaPorte, Marshall and St. Joseph Counties).
The ultimate objective of REAL Services is to assist in establishing a community in which those we serve can maintain their independence to the maximum degree possible and find meaning and satisfaction throughout their lives.
The operation of REAL Services is based upon a number of principles and beliefs. Policies have been developed from these and when properly implemented they will ensure the success and further growth of this Agency.
|1.||We believe in the inherent dignity of human beings and will always have that in mind in any action we take.|
We believe that all people are important; that every individual has equal rights and must have equal opportunities. We will take strong measures to ensure that this belief is reflected in our activities and that every individual with whom we deal is treated courteously, and with compassion and understanding.
All affairs of this Agency will be conducted under high ethical standards and with personal integrity.
|4.||In discharging the responsibility for funds under our stewardship we will:|
From the opportunities available to us, we will use our best judgment in selecting those which:
Programs to meet needs will be of high quality, developed in a timely fashion, and well maintained.
|7.||We will face our problems squarely, be diligent in seeking the most beneficial solution, and courageous in taking proper action regardless of difficulties encountered.|
We believe that any static organization becomes stagnant and ineffective. We also believe we face almost endless opportunities to expand our service to those we serve. We will constantly be alert to opportunities, which under this philosophy and within this policy may be available to us.
We believe that good management must quickly and effectively confront and resolve situations which arise that conflict with our mission. We pledge that this will be done.
The services are funded in part by a Social Services Block Grant; Titles III of the Older Americans Act; U.S. Department of Agriculture; Older Hoosier’s Act; Community Development Funds; Low Income Energy Assistance Block Grant; U.S. Department of Energy; Corporation for National Service; Community Services Block Grant; St. Joseph County Government; designated Estates, Trusts and Gifts; Department of Housing and Urban Development; Indiana’s CHOICE Program; the Community Foundation of St. Joseph County; the Weinberg Foundation; Wells Fargo Trusts; and Voluntary Contributions.
Vision Statement: Adding Quality to Life Today and in the Future.
REAL Services, Inc., and its designated representatives, shall protect the confidentiality of information about all clients it serves and shall comply with all applicable legal requirements.
Client files, information, and description of services rendered shall be maintained and/or discussed in a private secure manner, where confidential information cannot be accidentally disclosed.
REAL Services shall protect the confidentiality of information about all employees within all applicable legal requirements. All efforts will be made to prevent inadvertent release of information that would constitute an unwarranted invasion of personal privacy.
Personnel records will be maintained in accordance with all federal, state, and local laws and agency standardized recording practices and procedures.
REAL Services is a charitable 501(c)(3) organization. Your donation is tax deductible to the fullest extent allowed by law.